Return and Refund Policy

IIKHWA Return and Refund Policy:

At IIKHWA, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we offer a comprehensive return and refund policy to make the process as smooth as possible. Please review the following guidelines:

  1. Eligibility for Returns:

   - We accept returns within 30 days from the date of delivery.

   - The item(s) must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.

   - Certain items, such as intimate apparel, swimwear, and sale/clearance items, may be exempt from our return policy. Please check the product description for specific return eligibility.

  1. Return Process:

   - To initiate a return, please contact our customer support team within the specified return period. You can reach us via email at info@iikhwa.com or by calling our customer support hotline at +971 526678472. Provide your order details and the reason for the return.

   - Our customer support team will guide you through the return process, including providing you with a Return Authorization (RA) number and instructions on how to return the item(s).

   - Please ensure that the item(s) are securely packaged to prevent damage during transit.

  1. Refund Options:

   - Once we receive and inspect the returned item(s), we will process your refund within 2-3 business days. You will be notified via email regarding the status of your refund.

   - The refund will be issued using the original payment method. Please note that shipping charges and any applicable taxes or duties are non-refundable.

   - If you received the item(s) as a gift, the refund will be credited to the original purchaser's payment method.

  1. Damaged or Defective Items:

   - In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue and provide options for a replacement or refund.

  1. Return Shipping Costs:

   - Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective item).

   - We recommend using a trackable shipping method and obtaining a proof of shipment for your return. We are not responsible for lost or damaged return packages.

Please note that this Return and Refund Policy applies to purchases made directly from IIKHWA. If you purchased our products through a third-party retailer, please refer to their return policy for further assistance.

 

If you have any questions or need further clarification, please contact our customer support team at info@iikhwa.com or call our customer support hotline at +971 526678472.

Last Updated: 20-02-2024